Miami, FL
Telecom Engineer
RESPONSIBILITIES:
Kforce has a client seeking a Telecom Engineer in Miami, FL. Key Tasks:- Telecom Engineer will support end users and actively working on tickets; Corresponding with and reaching out to end users directly
- Troubleshoot Phones issues and participate in escalation calls with support vendors
- As a Telecom Engineer, you will know when to engage vendor and triaging the call be an intermediatory with end user and support vendors teams
- Vendor coordination and escalation
- Perform MACD change tickets
- Participate in various projects, new installs support and migration
- Participate on upgrades and verification calls. (Usually after hours)
- Customer support and ability to provide clear guidance
- Telecom Engineer will mentor and train peers, end user customer as necessary
- Monitor ticket queue and timely manner ticket resolution
REQUIREMENTS:
- Experience knowledge and support for the following products Cisco UC (CUCM; CUC; WebEx Control-hub; WebEx-CC; Calabrio recording; Informacast Paging; Cisco Voice CUBEs)
- Ability to recommend and provide feedback for future enhancement to the telephony system
- Experience with Imagicle would be a plus
Recommended Skills
- Cisco
- Cisco Unified Communications Manager
- Cisco Web Ex
- Customer Service
- Problem Solving
- Telephone Skills
Browse other jobs