Receptionist

Receptionists working in restaurants perform different tasks and responsibilities according to the particular needs of the firm.

Below is an example of the kind of job description usually handed to restaurant receptionists to execute in many organizations where they work:

• Manage client bookings for tables and ensure that tables are set before clients’ arrival
• Manage the front desk by receiving incoming calls, greeting and attending to customers
• Inform guests about the availability of tables and direct them to the tables
• Keep records of guests who visit the restaurant
• Assist customers with answers to queries, and proffer solutions to issues within your capacity
• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
• Ensure that clients make payment for services before they exit the restaurant
• Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
• Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.

Recommended Skills

• Restaurant Operation