Operations Associate - Telecommute

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

At naviHealth, our mission is to work with extraordinarily talented people who are committed to making a positive and powerful impact on society by transforming health care.

naviHealth is the result of almost two decades of dedicated visionary leaders and innovative organizations challenging the status quo for care transition solutions. We do health care differently and we are changing health care one patient at a time.

Why is this role critical?
The Operations Associate is part of the Market Operations Associate team and leads operational performance analyses, developing and executing on strategy and performance for naviHealth’s market-level operations. The Operations Associate is at the center of driving improved operational performance across the client portfolio through development and distribution of analytical presentations and strategic deep-dive reports that deliver insights to naviHealth Operators and clients alike. This is a collaborative, dynamic role requiring critical thinking skills, independence, strategic mindset, attention to detail, and an ability to multi-task in a fast-paced environment. The position collaborates with Market Operations Associate team members (Director of Market Operations, Sr. Operations Associates and Operations Associates and Operations Analysts) to develop client reports and data-driven action plans for improving program performance. The Operations Associates works with cross functional teams within naviHealth to build collaborative connections with analytics, finance, business development and operations.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partner with Operational Market Leadership to lead operational performance analyses and deliver insights that drive key internal/external strategic initiatives aimed at adding incremental Operational Improvements to performance across clients and their assigned markets
• Analysis/ reporting includes but is not limited to: key performance indicator analysis, consistent client reporting, staffing assignments, and other strategic Initiatives related to client-facing deliverables and internal analysis
• Develop and maintain reporting models for development of presentations and reports for senior operations leads focused on accuracy and detail
• Drive client-level reporting for monthly operating reviews and joint operating committee meetings
• Support Provider Relations in special projects geared towards driving automated reporting and streamlined analytics at a market-wide level
• Collaborate with cross-functional teams to gather data, formulate, and test hypotheses and develop recommendations
• Develop relationships with key naviHealth stakeholders, including Analytics, Finance, National Accounts, Clinical, Network, and Business Development teams to coordinate development of comprehensive client service offering
• Review and quality check all reporting that is sent to clients and internal stakeholders to ensure accuracy
• Support Sr. Operations Associates and Operations Associates in reporting requests and special projects for enterprise-wide reporting and analysis
• Handle and maintain confidential data sources
• Support market operators in fulfilling client data requests on an ad hoc basis
• Performing other duties and responsibilities as required, assigned, or requested

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree in Business, Healthcare Administration, or a related field
• 1+ years of work experience
• Driven to provide solutions for clients
• Mastery of simple excel functions (look up & pivot tables for example
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Analyst or consulting experience or position
• Advanced level understanding of Microsoft Office Suite (Tableau experience)
• Preliminary understanding of healthcare system; Exposure to Advanced Payment Models (APMs) or Value-based Care (VBC) models is a plus.
• High degree of integrity and work standards
• Exceptional problem solving, organization and communications skills
• Ability to work collaboratively in a team environment
• Display ability to learn quickly in a rapidly developing work environment

About naviHealth
Being a pioneer in post-acute management and care transitions with 19 years of experience, naviHealth is uniquely positioned to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. We provide clinical service support alongside proprietary technology and advisory solutions that empower health systems, health plans and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes.

Our values
We care about the people we serve.
We care about each other.
We care about our communities.
We embrace innovation.
We like simple.

naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut / Nevada residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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