Business Operations Coordinator

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the worlds largest vacation ownership company and part of Travel + Leisure Co., were shaping the future of the travel industry.

The primary purpose of this position is to provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful sales timeshare presentation This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etc.

Essential Job Function and Responsibilities:

Cross-Train to work in both the Tour Reception and Gifting Departments

Tour Reception:

• Greet incoming tours and demonstrate effective communication, providing a personal touch through customer service. (20% Time)
• Maintain a professional appearance of the lobby. (10% Time)
• Process profile sheet, provide instruction and assistance with menu selection. (20% Time)
• Assist in the disposition of tours through CRS, prepare documentation, and
• Disperse tours in a timely fashion to sales representatives. (20% Time)
• Be knowledgeable on all aspects of the city, events, the presentation, the product and our properties. Be able to answer questions, provide direction, communicate inter-departmentally to ensure each guest is properly taken care of and their needs are met. (20% Time)
• Willingness to go the extra mile to exceed expectations of our guests to show them the Count on Me motto in everything we do. (10% Time)

Gifting:

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests.
• Answer phones and guest questions in a professional manner.
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations.
• Systems/ Epiphany system and running of reports.
• File and secure all documents per procedures.
• Maintain property owner information per PII and PCI standards.
• Assist Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents.
• Balancing safe in the a.m. and p.m.
• Cash handling/ credits and debits

Responsibilities/Job Duties:

• Maintain a positive attitude at all times with everyone you come in contact with.
• Provide a great welcome experience and constant attention from the first point of contact until guest is introduced to sales representative.
• Able to work independently with minimal supervision.
• Ability to achieve site mandated performance expectations.
• Ability to determine eligibility, including but not limited to completion of necessary paperwork.
• Ability to handle proprietary information in a confidential and classified manner.
• Answer calls and guest questions in a professional manner.
• CRS data entry.
• Ability to work a flexible/ rotating schedule; including working all required evenings, weekends, and holidays.
• Wear neat and clean Wyndham issued uniforms including name tag.
• Be able to properly identify owner tours.
• Be knowledgeable of tour categories and qualifications.
• Other tasks assigned by the Manager, Supervisor, or Lead
• Greet and qualify touring guests. Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner.
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations. Systems/ Epiphany system and running of reports.
• File and secure all documents per procedures. Maintain property owner information per PII and PCI standards.
• Assist Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents.

Travel Requirements:

Limited travel. May occasionally require some inter-city travel between the sales sites.

Minimum Qualifications/ Requirements:

• 2 or more years Customer Service Experience
• High School diploma or Equivalent
• Must be able to work all evenings, weekends and holidays
• Professional appearance
• Excellent communication skills
• Interpersonal skills
• Ability to use Microsoft Office; Computer experience including MS Office (Outlook, Word & Excel).
• Ability to work in a fast-paced environment
• Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner
• Possesses productive, energetic, and self-motivated attributes.
• Possesses organizational skills
• Ability to speak effectively before groups of guests and/or employees.
• Timeshare, Escrow or Mortgage Loan Processing experience preferred.
• Ability to multi-task in a fast paced environment; able to work under pressure in a team environment
• Must be able to lift up to 25 pounds.
• Problem solving and good communication skills.

Job Type: Full-time

Salary: $13.50 /hour

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, youll find a team thats inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to {apply below}, including the title and the location of the position for which you are applying.