Front Desk Coordinator

Dogtopia of Overland Park is a state-of-the-art dog daycare, boarding, and spa facility located in the heart of south Overland Park near 135th and Metcalf.

Our Front Desk team is the face of the business, and we are looking for new team members that will help us go above and beyond to provide the highest level of customer service for our customers and their furry family members!

Let’s look at what Dogtopia provides you:

• It’s always bring your dog to work day!
• Opportunity to learn key skills related to customer service, teamwork, and sales!
• Training in basic dog handling and obedience
• Opportunity for cross-training and growth within the organization
• Opportunity to join a Fun, Dynamic team culture:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

You are perfect for this job if you:

• Have a love for dogs and people
• Are excited about helping pet owners give their pup the “Most Exciting Day Ever!”
• Are detail-oriented and take pride in your work and the service you provide
• Are not shy and love to talk with people
• Are motivated to learn and grow
• Are comfortable with basic sales such as lead follow-up and conversion, suggesting service add-ons, and pre-booking appointments.
• Want to be part of an incredible team!

Key Responsibilities

• Greet everyone that visits or calls Dogtopia with a positive demeanor and a smile!
• Enthusiastically relay upcoming events and promotions to customers
• Be knowledgeable of all services, pricing, and the benefits of Dogtopia
• Immediately follow up with incoming leads and management of the booking process
• Complete all on-line and in-store training in the first 30 days of employment, and new training as it is assigned
• Maintain an organized and clean Front Desk and Reception Area
• Create and maintain accurate customer and pet profile records
• Ensure all charges are completed accurately
• Schedule new appointments quickly and accurately for all services
• Maintain accurate waitlists as needed
• Ensure all pups are accurately checked in and out upon arrival and departure
• Complete all assigned daily and weekly checklists
• Assist other team members as needed

Thank you for your interest in joining the fastest growing and best dog daycare organizations in the country.
At Dogtopia, we are committed to our noble cause, \To enhance the joy of pet parenthood and enable dogs to positively change the world\. We deliver on our noble cause by ensuring the pups in our care receive the benefits of daycare by enjoying socialization, exercise, and education in the safest environment. We also give back by enabling dogs to change our world through the Dogtopia Foundation. The foundation supports programs that focus on providing service dogs for veterans, youth literacy programs, and employment opportunities for autistic adults.
We take pride in our team members as well as the care we provide for all of our furry friends.

Recommended Skills

• Attention To Detail
• Pricing Strategies
• Sales
• Sales Promotion