Customer Service/Support Rep

DLRdmv™ creates and deploys innovative Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv provides an exciting, entrepreneurial work environment for individuals interested in being a part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day. As a Customer Service Representative you will be a key component in that mission as you will be on the front lines communicating with our clients every day.

Job Description: As a Customer Service Representative you are responsible for assisting our customers through incoming calls, emails, screen sharing and chat. You will be the first line of service, helping to resolve questions and issues that the customer may have. We are looking for professionalism, a high performer in the customer service space… we aren’t about quick call handling, we are about client satisfaction. We believe in a collaborative teamwork environment, working together is paramount to our success. We believe in innovation and strive to be better in every aspect of the business every day, if you have ideas we want to hear them. We believe good customer service and strong teamwork both start with the golden rule, we treat our clients and our colleagues as we wish to be treated. If you enjoy educating clients and assisting them with their day-to-day challenges we want to talk to you.

Responsibilities

• Provide first call resolution, or appropriate escalation, on issues that channel in via phone, chat, e-mail, and screen share tools
• Follow up with customers, provide feedback and see problems through to resolution
• Communicate and coordinate any escalated issues with internal departments and field representatives
• Make independent decisions on behalf of the company while exercising proper discretion and good judgement in your assignments
• Ensure customer interactions, details of inquiries, comments, as well as action taken to resolve are recorded properly in Salesforce
• Preserve and grow your knowledge of help desk procedures, products and services, providing feedback to assist with maintaining our knowledgebase

Requirements

• Proven working experience in providing Customer Support for 1-3 years in retail, tourism or food industry
• Excellent listening and communication skills, professionalism, team player
• Ability to tactfully handle trying situations patiently and professionally
• Bilingual (English/Spanish) a huge plus

Must be flexible with scheduling, nights, weekends, holidays a must!