Patient Services Representative

La Clinica is seeking a Patient Services Representative to be part of fast-paced, integrated dental team. The Patient Services Representative is an important part of the team and works closely with the patients, dental assistants, dentists, hygienists, and other team members. As a federally qualified health center (FQHC), La Clinica serves people who need us the most through exceptional, affordable, and compassionate care. Our dental services provide a full range of general dentistry with the goal of making our community a healthier place with less dental and pain and disease. We offer competitive pay and benefits and recognize the importance of a healthy work-life balance. We are a fun place to work! Responsibilities include the following: Greets patients as welcomed guests to our office, following office guidelines for efficient check in. Interviews patient to obtain and record name, address, age, income, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill, when needed. Contacts insurance company to verify patient coverage and obtain information concerning extent of benefits, when needed. Enters patient information into computer and notifies the back office when the patient is ready, when needed. Coordinates and reviews dental clinic schedule with appropriate staff. Refers patients' questions regarding statements and insurance coverage to cashier / billing dept. Answers and screens incoming calls. Takes messages and transfers to voice mail. Identifies direct dial numbers when appropriate to better route future calls. Will assist in scheduling all office appointments according to office guidelines. Confirms appointments for the next day and reschedules appointments when necessary. Monitors and follows up no-shows and cancellations. Explains clinic regulations such as hours, payment of accounts, and schedule of charges. Collects payments from patients on the day of the visit and provide patient with receipt. Refer to Cashier / billing patients in need of negotiating payment arrangements and to complete all necessary ICD-9 and CPT coding for posting transaction. Will refer all uninsured patients to the OHP Outreach office for assistance with the OHP application. Builds and prepares new patient charts for site location. Maintain correct insurance information in accounts to ensure that billing information is current Responsible for explaining clinic regulations such as; documentation necessary to provide discounts, account balances, payment expectations, answering questions regarding statements, financial sheets and insurance coverage. Responsible to prepare report for collections ahead of time for next day services. Collection counseling with patients, including: collection calls and following up with collection letters. Monitor accounts in collection process for payments and/or payment plans. Manage delinquent accounts in accordance with collection polices. Collects payments and copayments from patients on the day of the visit, negotiating arrangement as needed and providing a receipt. Other duties as assigned. Education and/or Experience: Minimum: High School Diploma One-year experience working in Medical / Dental Office with billing or collection experience. Excellent interpersonal communication and problem-solving skills Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions Skilled at using electronic health records as applicable to area of work (EPIC, EagleSoft) Bilingual in English and Spanish Preferred: BLS HealthCare Provider certification Basic knowledge of adult learning models Benefits Include the Potential for the Following: Medical, Dental, and Vision Insurance Voluntary Accident, Short Term Disability, and Critical Illness Insurance 403(b) Retirement Savings Plan with Available Company Match Organization Paid Standard Life Insurance Malpractice and Worker’s Compensation Insurance Flexible Spending Accounts (FSA) and Health Savings Account (HSA)] Wellness Programs Such as Cooking, Zumba, Yoga, and Gardening Personal and Professional Development Seminars Employment Type: Full Time Bonus/Commission: No

Recommended Skills

• Adult Education
• Basic Life Support
• Billing
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• Critical Illness Insurance
• Dentistry