SeaTac, WA

If you wish to further develop your career with one of the most successful logistics organization we are looking for a new Manager. This is an excellent opportunity to join our Sea Logistics team.

Your Role

To Represent K+N in the local community that embraces both internal & externalSea Logistics Customer’s. The Sea Logistics Customer Care Location Manager is responsible forimplementing and managing the Customer Care strategy on a local level as well as continuouslyoptimizing the level of customer service to provide customer excellence. In addition, the Individualwill be responsible for managing the Customer Care Location Team in developing customerrelationships, on-boarding of new Customers and addressing any and all Customer complaints in atimely & satisfactory manner. The overall goal is Customer growth, satisfaction and retention.

Your Responsibilities

• Provide leadership, direction and monitor the Performance of the local Customer Care team and local Sea
  Logistics Field Sales team.
• Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary.
• Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced
  customer experience.
• Profit Maximization – avoid additional costs & expenses due to internal service failure.
• Financial Excellence & Development.
• Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales
  personnel.
• Manage Customer retention & focus on prospecting for new Business.
• Stay up-to-date with Market Knowledge & provide continuous updates to the Team.
• Business Development & Strategy setting to increase Market share.
• Supporting Sales in turning opportunities into Business Partners.
• Continuous improvement of processes and controls aiming for consistent customer satisfaction.
• Enhance customer satisfaction through the highest level of service quality achievable.
• Analyze & Follow up on Customer Feedback.
• Quotation Qualification.
• Actively seek regular community based activities for team participation.
• Establish and maintain a positive employee experience.
• Self-Development.

Your Skills and Experiences

• Bachelors/First University Degree: Supply Chain Management.
• 0-2 years of Sea Logistics Experience.
• 2-5 years of Leadership Experience.
• 2-5 years of Industry Experience.
• People Leadership, Collaboration & Empowerment Skills.
• Knowledge of KN Operations, products, services & processes.
• Customer Relationship & Satisfaction Management.
• Financial acumen & analytical skills.

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment