San Francisco, CA

Job Description

Senior Account Manager

• You have experience in sales and account management
• You are entrepreneurial and resourceful
• You are analytical and can assess business performance
• You are an effective communicator with the ability to synthesize opportunities into strategic recommendations
• You are passionate about travel, community, and entrepreneurship
  
  

THE JOB

Program development

• Analyzing drivers of churn and building a plan to proactively combat friction in hosting
• Design an engagement strategy to increase activity and usage within the community
• Establish framework for performance measurement and piloting new tactics
  
  

Sales:

• You will be responsible for Core Host retention
• You will be responsible for engaging our existing community of hosts that are currently generating revenue through nights
• You will will design and implement programs that increase earnings and loyalty of our core host segments
• You will own, track, and report on revenue targets for the business
• You will lead through inspiration and our core value of belonging
  
  

Requirements

• 8+ years experience in account management, customer success, or program management
• Bachelor’ s degree in a relevant field (Business, Marketing, etc.)
• You are strategic in your thinking with a proven ability to own growth OKRs and exceed goals
• Can forecast, model, and optimize growth tactics based on known and unknown performance
• Intermediate SQL skills required
• You have account management or sales experience across tech and consumer goods
• Ability to influence through persuasion, negotiation, and consensus building
• Strong empathy for our community and passion for revenue and growth
• Deep understanding of a people powered sales cycles
• Analytical and process-oriented mindset
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
• Excellent communication and presentation skills
• Comfortable with Excel, Google Docs, Salesforce CRM, and other technology solutions for driving sales
  
  

This position comes with full benefits, including medical, dental, vision, life, 401k and more!

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.