Assistant Golf Professional

Position Summary:

The Assistant Golf Pro assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring guests receive outstanding customer service, which meets or exceeds their expectations. The Assistant Golf Pro is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics, and other golf programs designed to improve the Resort’s products and services as well as its competitive position in the marketplace.

Essential Duties and Responsibilities:

• Assist the Head Professional in implementing applicable Company operating, human resources, and safety policies and procedures pertaining to the golf shop, and practice center activities.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Assist the Head Professional in monitoring performance to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable, and fully stocked merchandise displays.
• Assist the Head Professional in ensuring accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
• Interact with guests in a congenial and professional manner.
• Maintain a pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
• Work with golf associations and other groups to schedule tournaments and group outings.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations.
• Assure the efficient and timely submission of all required reports.
• Perform additional duties as required.

Qualifications:

• BA / BS degree preferred.
• PGA apprentice or better preferred.
• Min 1 year experience in the golf or hospitality industry preferred.
• Demonstrated experience and capability in the areas of retailing, marketing, and/or sales and customer service, and/or sales, customer service and guest relations preferred.
• Demonstrated quality written, verbal, interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner, and appearance in all situations.

Supervises:

Golf shop staff, starters, rangers.

Working Conditions:

Work hours may include days and evenings on weekdays and weekends. Subject to inside and outside environmental conditions. May be exposed to inclement weather, potentially dangerous chemicals, solvents, pesticides, herbicides, and fertilizers, misdirected golf balls, sharp and rapid equipment movement on a daily basis. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed.

Machine/Equipment/Tools Used:

General office machines such as typewriters, personal computers, printers, copiers, fax machines, calculators, telephones, etc. VDT glare screen and wrist rest. Golf clubs, golf cars.

Physical Requirements:

Must have the ability to:

• Read and write (English)
• Communicate verbally with staff members and/or customers with or without the use of two-way radios.
• Give and/or follow verbal and written instructions
• Supervise subordinates
• Visually inspect all work areas, golf course, and grounds
• Give physical demonstrations of the golf swing
• See players on the golf course, and follow the flight of golf balls
• Operate vehicles and equipment for several hours at a time
• Perform mathematical calculations involving fractions, decimals, and percentages
• Retrieve, read and interpret information from technical sources
• Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
• Lift up to 50 lbs occasionally, 30 lbs frequently, and 10 lbs constantly