Operations Supervisor - Revenue Cycle

Demonstrated ability to independently think critically, identify root causes, and solve them >2 years related supervisory experience required Intermediate proficiency in MS Excel, Word and PowerPoint High School Diploma or Equivalency required

Bachelor’s Degree preferred Relevant experience in healthcare revenue cycle

• Directly supervise a team of 10-25 teammates each responsible to execute on an assigned portfolio of patients accounts or Medical Insurance triggers
• Use strong problem solving skills to assist team in issues within the portfolio, as well as identify and resolve areas of opportunity within the portfolio, collaborating with other departments as needed
• Understand and make decisions regarding payment trends and/or issues within assigned portfolio
• Maintain key metrics, manage performance accordingly, and perform regular reviews to senior leaders
• Consistently communicate team goals, objectives, and progress toward those goals both to team and direct leadership
• Conduct annual reviews for all assigned teammates and identify areas of opportunity for individual teammates and provide timely and ongoing coaching and development
• Identify personnel needs for assigned team and is responsible for ensuring team is appropriately staffed, and identifying and communicating recruiting needs to leadership
• Maintain high engagement scores for assigned team (>80%)
• Makes recommendations for teammate promotions and mobility to senior leaders

We are a recruiting firm, At KPG Healthcare, our goal is to make the highest quality and most fulfilling matches for each healthcare professional we partner with. From our location in the Western U.S., we build relationships nationwide, ensuring our professionals can access the ideal opportunity for their backgrounds, interests and experience. Our experienced recruiters are experts in the healthcare industry, the locations we serve, and each facility’s unique culture.

Recommended Skills

• Communication
• Leadership
• Metrics
• Microsoft Excel
• Microsoft Power Point
• Microsoft Word