Media Data Analyst I

Media Data Analyst I

Charlotte, North Carolina;Waltham, Massachusetts

Job Description:

Enterprise Media Monitoring Media Monitoring Analyst I

Bank of Americas Enterprise Media Monitoring team is a center of excellence (COE) within the CAO division and is responsible for risk monitoring and business intelligence reporting for the bank and financial industry-related topics, trends and insights in social and traditional media that impact our brand and business.

We are looking for a full-time Media Monitoring Analyst to join the EMM team to support the growing demand across many lines of business.

Qualified candidates need to exhibit the following skills:

• Detail oriented, good written & communication skills

• Process oriented with a data driven mentality

• Knowledge of MS Excel, Macro knowledge a plus, and some exposure to social media tools or platforms

• Comfortable with data associated with social media sources such as Twitter, Facebook, and various blogs like redditt

• Comfortable with Boolean logic and basic search strategies

• Comfortable with identifying data trends and making recommendation for quality improvements

• Ability to perform detailed quality assurance on social media data related to volume tolerances, sentiment & topical trending

• Ability to identify risk items that may go viral in the social media space

• Exposure to quality assurance and testing methodologies

• Some experience compiling analytical reports

This role will:

• Actively monitor key themes, trends and emerging topics.

• Research and escalate risk related topics to issue owners

• Work as part of a larger team in collaborative processes to create deliverables

• Execute daily quality assurance reporting

• Recognize and identify inconsistencies or inaccuracies in tools, data, analytics

• Produce metrics related to data quality and integrity

• Adhere to departmental processes and guidelines, standards and quality assurance routines

• Work closely with internal risk, compliance, and vendor mgmt.

Required Capabilities:

• Minimum of 2 years of experience working with social media data

• Some experience in monitoring tools, such as Brandwatch, Cision, or Sprinklr

• Good analytic background and business acumen

• Ability to perform daily detailed oriented quality assurance procedures

• Financial services industry background a plus

• Charlotte or Waltham are targeted locations

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Enterprise Media Monitoring Media Monitoring Analyst I

Bank of Americas Enterprise Media Monitoring team is a center of excellence (COE) within the CAO division and is responsible for risk monitoring and business intelligence reporting for the bank and financial industry-related topics, trends and insights in social and traditional media that impact our brand and business.

We are looking for a full-time Media Monitoring Analyst to join the EMM team to support the growing demand across many lines of business.

Qualified candidates need to exhibit the following skills:

• Detail oriented, good written & communication skills

• Process oriented with a data driven mentality

• Knowledge of MS Excel, Macro knowledge a plus, and some exposure to social media tools or platforms

• Comfortable with data associated with social media sources such as Twitter, Facebook, and various blogs like redditt

• Comfortable with Boolean logic and basic search strategies

• Comfortable with identifying data trends and making recommendation for quality improvements

• Ability to perform detailed quality assurance on social media data related to volume tolerances, sentiment & topical trending

• Ability to identify risk items that may go viral in the social media space

• Exposure to quality assurance and testing methodologies

• Some experience compiling analytical reports

This role will:

• Actively monitor key themes, trends and emerging topics.

• Research and escalate risk related topics to issue owners

• Work as part of a larger team in collaborative processes to create deliverables

• Execute daily quality assurance reporting

• Recognize and identify inconsistencies or inaccuracies in tools, data, analytics

• Produce metrics related to data quality and integrity

• Adhere to departmental processes and guidelines, standards and quality assurance routines

• Work closely with internal risk, compliance, and vendor mgmt.

Required Capabilities:

• Minimum of 2 years of experience working with social media data

• Some experience in monitoring tools, such as Brandwatch, Cision, or Sprinklr

• Good analytic background and business acumen

• Ability to perform daily detailed oriented quality assurance procedures

• Financial services industry background a plus

• Charlotte or Waltham are targeted locations

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22063105

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jenique Logan

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .