Accounts Receivable Specialist

Hybrid Onsite in Billerica MA

Summary

Provide advanced technical support service for credit and collections.

Key Responsibilities/Essential Functions

• Collect and maintain customer receivables to be current in assigned territory/segment.
• Research and resolve disputed invoices, overpayments, underpayments with customers and internal work team members.
• Verify and reconcile daily bank transmission from the Lockbox to relevant electronic systems based on actual deposits.
• Post payments for cash deposited in the lockboxes/bank accounts to the customer receivables account for entire corporation.
• Clear all suspense accounts daily during cash applications. Offset credit/debit invoices on customer accounts.
• Complete check requests for clearing of credits on customers’ accounts on valid refunds.
• Report miscellaneous reclasses to finance based on deposits.
• Receive mail and monitor company checks received internally and sent to the lockbox. File documents.
• Provide documents for internal/external audits as necessary. Provide detail for metrics.
• Release orders from credit hold daily based on customer account status.
• Post credit card transactions in electronic systems. Post credit/billing transactions in relevant electronic systems based on proper authorization.
• Respond to a variety of basic inquiries regarding customer order data, and, or billing or collection issues.
• Research problems utilizing appropriate resources, and communicate resolution to internal and external customers.
• Manage ongoing customer relationships with customers aimed at achieving mutually beneficial outcomes (i.e. collection, customer satisfaction).
• Participate in and support projects and other activities aimed at continuous improvement as assigned.
• Maintain current understanding of all related internal systems and processes, and external regulatory requirements. Act in accordance with all corporate policies and practices, and ensure work is in compliance with all internal policies and external regulatory requirements.
• Actively promotes safety rules and awareness. Demonstrates good safety practices at all times including the appropriate use of protective equipment. Reports and takes initiative to correct safety & environmental hazards.
• Actively demonstrates the values of accountability, quality, efficiency, customer service, collaboration and safety.

Basic Qualifications

• AA degree and 4 years’ experience in customer service or accounts receivable, or equivalent.

Other Requirements

• Routinely scheduled work, and or overtime work required on evenings, weekends, and or holidays and, even in adverse weather conditions. See Essential Personnel Policy.