Chicago, IL
Shift Supervisor- part time
JOB SUMMARY
As Supervisor you will help ensure daily gym operations run smoothly in a fast-paced customer and team member focused environment. Your primary objective is to support the front of house operational team in alignment with company mission, vision, and values with an emphasis on the company’s DEI commitment.
Responsibilities include providing an exceptional member & guest experience within the facility and supporting front desk team members to do the same. In addition to working the front desk and role-modeling exceptional service, this position may include various projects and some administrative responsibilities to support the gym.
Key to success is helping to maintain an environment of trust and respect by empowering others, developing a community that is welcoming, genuine, hopeful, nurturing, and determined is essential. Foundational to our company is that we value purpose driven leaders who demonstrate a high level of personal responsibility, integrity, accountability, and self-awareness.
The Supervisor will report to the Assistant Gym Director of Movement Wrigleyville. The ideal candidate will have experience working in a fast-paced customer service-oriented environment, modeling and training others in providing excellent customer service, as well as excellent administrative abilities and initiative.
SKILLS & EXPERIENCE REQUIRED
2+ years successful experience in customer-service/front of house operations for a busy, large-volume business.
Ability to act as manager on duty, including responding to member and guest needs, sharing task work with team members and ensuring responsibilities get completed, and communicating clearly with team members and leadership.
Ability to operate on a team and support gym leadership in building great culture that is aligned with the El Cap’s core values of Innovation, Partnership, Passion, Integrity, and Inclusion.
Demonstrates excellence in providing a positive, engaging, inclusive customer service and member/guest experience
Demonstrates problem solving skills and ability to think creatively, including experience in solving problems for customers.
Ability to effectively translate direction from leadership team into action.
Models and supports others in developing great customer service skills.
Preference for individuals who can share passion for climbing, yoga, or fitness, and love of the outdoors with our community.
AREAS OF RESPONSIBILITY
Represents the El Cap model of service and member/guest experience.
Ensures daily operations run smoothly, member and guest needs are met, facility is tidy and functional, risk management procedures are upheld, and our team provides an exceptional experience to members and guests.
Assist with mentorship and training of front desk team members.
Supports gym leadership on projects relating to front of house operations, customer experience, team member experience, community building, events, and other projects as assigned.
As part of a rotating management schedule, works evening and weekend shifts regularly, including opening and/or closing shifts. Will work either a Sun-Thurs or a Tues-Sat schedule.
ADDITIONAL INFORMATION
Part-time position (15+ hours per week)
Hourly position, $18.50-$22.50 p/h based on experience.
Sick time available
Free gym membership
Industry pro deals available
Climbing experience preferred, but not required
Applications submitted by July 22nd will be given priority. Internal candidates who apply should be in excellent standing with their current director/management team. We aim to fill this role as soon as possible, ideally, this role will start August 9th.
El Cap is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
As Supervisor you will help ensure daily gym operations run smoothly in a fast-paced customer and team member focused environment. Your primary objective is to support the front of house operational team in alignment with company mission, vision, and values with an emphasis on the company’s DEI commitment.
Responsibilities include providing an exceptional member & guest experience within the facility and supporting front desk team members to do the same. In addition to working the front desk and role-modeling exceptional service, this position may include various projects and some administrative responsibilities to support the gym.
Key to success is helping to maintain an environment of trust and respect by empowering others, developing a community that is welcoming, genuine, hopeful, nurturing, and determined is essential. Foundational to our company is that we value purpose driven leaders who demonstrate a high level of personal responsibility, integrity, accountability, and self-awareness.
The Supervisor will report to the Assistant Gym Director of Movement Wrigleyville. The ideal candidate will have experience working in a fast-paced customer service-oriented environment, modeling and training others in providing excellent customer service, as well as excellent administrative abilities and initiative.
SKILLS & EXPERIENCE REQUIRED
2+ years successful experience in customer-service/front of house operations for a busy, large-volume business.
Ability to act as manager on duty, including responding to member and guest needs, sharing task work with team members and ensuring responsibilities get completed, and communicating clearly with team members and leadership.
Ability to operate on a team and support gym leadership in building great culture that is aligned with the El Cap’s core values of Innovation, Partnership, Passion, Integrity, and Inclusion.
Demonstrates excellence in providing a positive, engaging, inclusive customer service and member/guest experience
Demonstrates problem solving skills and ability to think creatively, including experience in solving problems for customers.
Ability to effectively translate direction from leadership team into action.
Models and supports others in developing great customer service skills.
Preference for individuals who can share passion for climbing, yoga, or fitness, and love of the outdoors with our community.
AREAS OF RESPONSIBILITY
Represents the El Cap model of service and member/guest experience.
Ensures daily operations run smoothly, member and guest needs are met, facility is tidy and functional, risk management procedures are upheld, and our team provides an exceptional experience to members and guests.
Assist with mentorship and training of front desk team members.
Supports gym leadership on projects relating to front of house operations, customer experience, team member experience, community building, events, and other projects as assigned.
As part of a rotating management schedule, works evening and weekend shifts regularly, including opening and/or closing shifts. Will work either a Sun-Thurs or a Tues-Sat schedule.
ADDITIONAL INFORMATION
Part-time position (15+ hours per week)
Hourly position, $18.50-$22.50 p/h based on experience.
Sick time available
Free gym membership
Industry pro deals available
Climbing experience preferred, but not required
Applications submitted by July 22nd will be given priority. Internal candidates who apply should be in excellent standing with their current director/management team. We aim to fill this role as soon as possible, ideally, this role will start August 9th.
El Cap is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Recommended Skills
- Administration
- Coaching And Mentoring
- Communication
- Creativity
- Customer Experience
- Customer Service
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