Network Engineer - Unified Communications

Duties:

• Will work with Infrastructure and other IS teams to engineer, document and deploy UC (voice, video, etc) solutions.
• Assist in researching and evaluating solutions as well as installation, and testing of UC hardware and software for voice, data and video, high-availability and disaster recovery.
• Installs, troubleshoots, and supports technical solutions in infrastructure.
• Maintain SIP infrastructure across several locations
• Install/Maintain/Patch AudioCodes SBC's
• Assist with Architect voice solutions
• Help keep Skype for Business and Teams voice environment running smoothly
• Check Skype for Business and Teams Call Quality dashboard
• Assist the Engineering and Operations team troubleshoot/diagnose voice related issues
• Analyze existing standalone or clustered telephony infrastructure components with engineering and operations teams

Experience

• Minimum 5 years supporting voice, video and collaboration services
• Experience supporting Global Voice Infrastructures
• Hands on experience on MS Teams and Skype for business Online support and troubleshooting
• Experience in administration & Troubleshooting Enterprise Voice on Lync/SFB including SIP Trunks
• Knowledge of Lync Online and Hybrid setup
• Broad knowledge of Microsoft products, technologies, and its integration with Lync Server
• Knowledge of VoIP protocols such as SIP, H323, MGoogle Cloud Platform, RTP, Codecs knowledge and troubleshooting experience
• Ability to install and configure AudioCodes SBC's
• Ability to debug network issues pertaining to voice/video traffic