Englewood Cliffs, NJ

NBCUniversal is seeking a coordinator to join a driven and highly motivated team within NBCUniversal's Technical Operations. The coordinator will aid in overseeing distribution partnerships and act as a technical and operational liaison of NBCUniversal's linear properties.
The coordinator will join the Distribution branch of Technical Operations which provides live support and troubleshooting to maintain healthy content outputs to cable and streaming companies while providing reliable playout for consumers. This position will collaborate with internal and external team members to onboard new services and provide timely resolutions to in market escalations.
Main Responsibilities:

• Content replacement & program blackouts: for Regional and National networks, certain markets are unable to air programs due to rights restrictions. The coordinator will be ensuring these restrictions are programmed and executed.

• In market hardware management: between stations, nationwide, and cable headends, there are hundreds of IRDs, encoders, and devices in use and managed by NBCUniversal. The coordinator will be responsible for assisting the team in managing this full portfolio of hardware, troubleshooting, onboarding, and replacing this hardware as required.
• Upgrades & migration assistance: the coordinator will play a key role in helping complete critical migrations for distribution and/or upgrading in field devices.
• Database management: maintain and update documentation and databases across the team to provide recent contact information, hardware/software upgrade tracking, and accurate account information for financial billing or reliability.

Additional Functions

• Channel activation and deactivation
• Quarterly database audits and reconciliation
• Primary contact into and out of the Distribution branch
• Distribution project execution for a variety of cutting-edge initiatives
• Assist in maintaining Technical Operations availability and reliability of NBCUniversal content

Qualifications/Requirements

1+ year(s) of technical and client support experience

Willingness to help support a 24x7 operation

Strong communication skills (verbal and written)

Strong problem solving and critical thinking skills

Must be able to commute into NBCU Technical Operations facility (Englewood Cliffs, NJ) as required

Additional Job Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
  
• Must be willing to work in Englewood Cliffs, NJ
  
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
  
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
  
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

About Us

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.

Notices

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.