Physical Security Manager

Job Title: Physical Security Manager

FLSA Exemption Status: Exempt

State/Business Line Specific: Solutions - Corporate

Reports to: Director Safety & Security

Supervises: Security Services Contractors

Job Summary

The Physical Security Manager, under the direction and supervision of the Physical Security Senior Manager, is responsible for managing the organization-wide physical security program, ensuring all facilities, personnel, and physical assets are adequately protected from all hazards and providing counsel to real estate and capital planning on all security matters pertaining to existing facilities, new builds and/or retrofits.

Position is based out of the Lowry Corporate Offices in Denver, CO. Position requires ability to respond to security related incidents 24 hours a day X 7 days a week X 365 days a year.

Essential Functions and Work Responsibilities

Functional Category: Management of Physical Security

Estimated Percent of time Spent – 60%

• Lead the identification, assessment and mitigation of physical security risks to the organization; develop and implement an enterprise-wide physical security framework; develop and implement security incident response plans and protocols; measure performance and drive continuous improvement of the physical security program.
• Contributing to the development, implement and maintain the company’s policies, standards, guidelines, processes, procedures and plans that will serve to govern and manage physical security for InnovAge. These may include: Security Risk/Vulnerability Assessments, Perimeter Security, Lighting and Security Signage, and Video Management System/Analytics, Access Control Systems, Visitor Management Systems, Intrusion Detection Alarms and Guard Force Operations.

• Develop and maintain effective relationships with key internal stakeholders, including management, other corporate groups and teams, business lines and regions to build consensus and leverage cross-functional resources to mitigate risks to the organization.

• Coordinate with relevant stakeholders and staff to enforce compliance with the developed policies and standards to help ensure consistent application of security practices across the organization and timely response to various security events to include close collaboration with leadership involved in cyber security incidents.
• Contributing to the development of physical security training and awareness programs.
• Manage 24 x 7 x 365 Physical Security operations which includes: 1) responding to facility security alarms during and after hours, 2) investigating and managing security related incidents, 3) facilitating fire and police response and assisting with evacuation coordination, 4) configuring and administering access control systems, and 4) initiating and maintaining relationships with Federal, State, and Local law enforcement.
• Gather, and report on applicable metrics regarding the delivery of physical security functions.
• Manages Security vendors, determines level of services required, and ensures proper resources and standard operating procedures are in place, up-to-date, and followed.

Functional Category: Supervision of Employees and Contracted Security Services and Staff

Estimated Percent of time Spent – 40%

• Cultivate a bench of leadership and technical talent to deliver results and support future growth.
• Infuse team with a sense of purpose and create clear accountabilities and metrics.
• Build and lead an agile and responsive team that is accountable for maintaining a cost effective, secure and stable environment, maximizing customer service, system availability and performance.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
• Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
• Helps set the tone of the department to ensure high morale and teamwork, and that the positive employment culture of the organization is maintained.
• Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED

Education

• Bachelor’s degree criminal justice, homeland security or related field

Licensure, Certification, Registration or Designation

• Requires state issued driver’s license, personal transportation, good driving record and auto insurance as required by law and the ability to travel.
• Requires Certified Protection Professional (CPP) and/or Certified Healthcare Protection Administrator (CHPA) designation or ability to obtain within one (1) year of hire date.

Work Experience and Qualifications

• Minimum six years of Physical Security experience required.
• Ideal candidate will have physical security experience in the healthcare industry at health delivery and/or insurance organizations.
• Strong leadership and management skills and a minimum of six years’ experience supervising staff and managing a Security department.

• In-depth knowledge on the design, implementation, and maintenance of security programs and service as well as conducting investigations.
• Ability to perform in-depth investigations for safety and security incidents to include; fact-finding, interviewing, recommending corrective action measures, and compiling and reporting results to leadership.

• Excellent interpersonal skills and experience managing projects.
• Superior customer service skills and orientation
• Strong verbal and written (report) communications skills and presentation skills.
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Strong judgment, problem-solving and crisis management skills.
• Strong organizational skills and collaborative style.
• Proficient in Microsoft Office, Power Point, Visio and Microsoft Outlook software.

PREFERRED

Education

• Bachelor’s degree criminal justice, homeland security or related field

Licensure, Certification, Registration or Designation

• ASIS Certified Protection Professional (CPP), preferred.
• IAHSS Certified Healthcare Protection Administrator (CHPA), preferred.
• Other Physical Security Management related license or certification.

Work Experience and Qualifications

• Demonstrated subject matter expertise in physical security operations, with a clear understanding of risk management principles.

• Demonstrated knowledge of security best practices including subject matter expertise for technical, physical and electronic protection systems.
• High-level critical thinking and analytical skills, management experience and exceptional relationship management competencies to understand the impact and sensitivity of security issues.
• An advanced and functional understanding of current and emerging safety and security industry standards, technologies and systems.
• Ability to develop and project-manage full life-cycle implementations for core physical security programs, including creation of policies, standards, guideline, processes, procedures, plans and tactical deployment of security technologies.

Travel Requirements

Travel

Estimated Percent of time Spent – 10%

• Travel between InnovAge worksites nationwide
• Overnight travel out of state

Relocation

• Must be open to relocation based on business necessity

Other Knowledge Skills and Abilities Required

Computer Skills

• Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.
• Must be able to quickly learn specific software and new applications.

Mathematical/Financial Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Able to analyze data and statistics and draw reasonable conclusions and compile accurate reports.
• Experience with P/L and developing and managing budgets

Language Skills

• Ability to read, analyze and interpret regulations and other documents.
• Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
• Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
• Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.

Reasoning Ability

• Ability to define problems, collects data, establish facts, and draw valid conclusions.

Other Skills and Abilities:

• Able to establish and maintain cooperative and positive working relationships.
• Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.
• Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

InnovAge Service Standards Requirements

Safety

• Safety- Maintains a safe work place. Reports all unsafe work conditions to supervisor and/or Safety Manager and works in conjunction with supervisor, Safety Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.

Accountability

• Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
• Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
• Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences.

Caring

• Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
• Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.

Integrity

• Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
• Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
• Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with co‑workers, participants, clients, and all other business contacts.

Quality

• Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages in a productive work effort whenever possible. Meets goals and objectives.
• Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality standards.
• Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
• Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self informed of announcement made via established company venues

Physical Demands /Work Environment

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting, or clinical setting, and use standard office equipment, including a computer; vision (close distance, long distance, depth and peripheral) to assess emergency situations, including to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Depending on assignment, standing in work areas and walking between work areas may be required, and travel to visit various cultural, physical, behavioral and environmental settings may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed. Reasonable accommodations will be made for individuals on a case-by-case basis.

WORKING CONDITIONS

Employees primarily work in an office environment with moderate noise levels and fluctuating indoor temperatures. Employees may work outdoors and are occasionally exposed to loud noise levels and cold and/or hot temperatures. Employees may interact with members of the public or with staff under emotionally stressful conditions.

STRESS FACTORS

May require working under stressful conditions with pressure to meet scheduled deadlines. There may be distractions such as phone calls, work interruptions, and communication from co-workers with the need to respond and intervene appropriately to multiple interruptions.