Manager Retail Performance & Store Operations- NorthPark Center
NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMGs brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMGs goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMGs priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMGs Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being All Heart. NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love love for customers, love for associates, and love for brand partners.
Summary Statement: The Retail Performance and Sales Operations Sales Support Manager role focuses on store scheduling, best practices, and expense management to effectively and efficiently support sales and maximize profitability. They contribute to the enhancement of the customer experience to improve sales performance and bottom-line profitability.
Responsibilities & Duties
- Leads execution of store Retail Performance and Store Operations strategy
- Oversees execution of tasks for daily store operations and support functions, such as:
- Inbound merchandise / supply receiving
- Outbound merchandise movement
- Inventory control
- Supports online sales activity via accurate and timely order fulfillment
- Supports merchandise price changes
- Manages store expenses (payroll and non-payroll), budgets, and inventory control, in order to optimize profitability
- Manages all store labor, scheduling, and staffing
- Partners with store engineer to support maintenance of all mechanical and technological systems
- Flexes store processes and behaviors to maximize operational efficiency
- Collaborates effectively with Selling Department Managers and Sales Associates to provide high level of support in achievement of selling and customer service objectives
- Trains and develops support Associates to provide a high level of administrative support to the selling team
- Responsible for addressing interior and exterior appearance issues and formulating requests to secure funding for capital projects
- Acts as key member of store leadership team and partners with General Manager, Brand Experience, Merchandise, Loss Prevention, and Visual Managers to provide support for their objectives
- Trains and coaches on all procedures, processes, and controls utilized daily to protect inventory and maximize company sales and profitability
Recommended Skills
- Administration
- Brand Experience
- Business Efficiency
- Customer Service
- Financial Management
- Leadership