NOC - Associate Engineer

Key Responsibilities:

• To provide technical support for all Broadcast Services-related infrastructure, traditional playout systems, hybrid-cloud playout systems, and streaming technology to ensure the highest possible levels of technical and operational continuity to the Networks services and client networks by maintaining core infrastructure and system health, signal path integrity and signal quality throughout. The individual will also play a critical role in supporting highly secure and highly scalable solutions for application systems that are hosted on-prem or in public cloud (Azure, AWS and Google Cloud)
• Align with Supervisor, SR. Manager and Director, Technical Operations on key business and technical requirements, standards, and methodologies
• Ability to author well-written, detail-oriented technical documentation and Root Cause Analysis when required
• Ability to use a wide-array of software and hardware tools to analyze and troubleshoot network health and the flow of media streams in the baseband and IP domains
• Adhere to relevant policies and procedures
• Author basic scripts and queries to audit and deploy live changes into mission-critical production environment
• Respond to, communicate, manage, and track technical issues in ServiceNow as they arise in a live 24/7 operations environment
• Escalate to Management, Engineering Support, and/or Infrastructure teams during high-priority incidents or during a loss of services
• Perform configuration and troubleshooting of complex cloud-based and traditional broadcast playout support systems and global distribution models, including, but not limited to baseband video/audio, encoding, multiplexing, and RF entities
• Perform configuration and troubleshooting of infrastructure equipment. This includes, but is not limited to servers, mass storage devices, broadcast proprietary devices, and IT infrastructure equipment
• Perform configuration and troubleshooting of networking devices. This includes, but is not limited to CLI-based device IP setup, firewall troubleshooting, VLAN and subnet configuration issues, identifying network routing problems, and multicast related issues
• Perform configuration and troubleshooting of operating systems. This includes, but is not limited to Windows, Linux, Unix, MAC, and RTOS based systems
• Respond to technical emergencies with prompt triage and restoration of network outages
• Strong organizational and planning skills with ability to manage multiple time-sensitive assignments
• Use of technical drawings and documents to conduct diagnostics while under stress to restore failed systems
• Work collaboratively with L1, L2, and L3 teams for incident escalations as well as to help develop collaborative documentation which we can leverage during future incidents
• Perform any and all other duties as necessary - assigned by his/her supervisor for efficient functioning of the department.

Must Haves:

• 2 to 5 years' experience in Information Technology or Broadcast Media environment
• Knowledge of Datacenter operations
• At least one foundational IT certification required, including but not limited to CCNA, MCP, CompTIA A+/Network+, VMware Associate
• At least one foundational cloud certification required, including but not limited Microsoft Certified: Microsoft Azure Fundamentals, CompTIA Cloud+, AWS Certified Solutions Architect - Associate
• Versed in SMPTE standards for broadcast television and video production environments.
• Video routing systems, and knowledge of HD-SDI and/or SMPTE 2110.
• Knowledge of integrated receiver decoders IRDs, core devices, edge devices, timing of video and audio systems, audio and video media file formats is a plus.
• Knowledge of Evertz frame control via VistaLink or Magnum,
• Evertz EQX/EXE routers and their monitoring software VLPRO, SDVN, VIP, VUE, MVP is a plus.
• Familiar with Nielsen (NACAT), EEG VANC equipment, Linear Acoustics, EAS systems.
• Ability to learn and exhibit engineering-level understanding of a variety of complex broadcast proprietary and IT infrastructure environments
• Clear understanding of potential business impact by Broadcast Infrastructure outages and service-level agreement breaches
• Excellent communication skills, verbal, written and interpersonal skills
• Flexible attitude to working practices and current technology
• Knowledge of cloud-based fundamentals and current technological offerings of vendors such as Amazon AWS, Google Cloud, and Microsoft Azure
• Knowledge of DataCenter operations
• Knowledge of Network Management Systems as well as the protocols and methods they utilize to monitor health
• Knowledge of operating system installation and scripted deployment tools
• Knowledge of remote support tools and out-of-band management, such as RDP, VNC, Telnet, and SSH
• Knowledge of scripting using PowerShell, Bash, or equivalent
• Knowledge of basic network troubleshooting using ubiquitous OS tools (ex. ping, trace route, netstat)
• Knowledge of incident management, change management, Configuration management databases, and ITIL terminology
• Knowledge of virtual environments such as VMWare VCenter
• Self-motivated individual with prior experience working in a high-pressure environment delivering consistently sound judgment with mission critical assignments
• Willingness to learn specific support profiles, with an emphasis on broadcasting and transmission technologies

Core Competencies:

• Communicates and Listens
• Builds Relationships
• Influences and Negotiates

• Takes Initiative
• Manages the Work
• Composure and Flexibility
• Acts with Integrity

• Develops creative products and solutions
• Judgment and analysis
• Thinks strategically

• Communicates effectively with employees
• Creates a positive and inclusive working environment
• Defines, directs, and delegates work
• Develops people through feedback and coaching