Medical Call Center Representative

Apply Here: {apply below} Medical Management on behalf of The Plastic Surgery Center is the largest private Plastic and Reconstructive surgery practice in NJ and is distinguished by the outstanding training and backgrounds of our top plastic surgeons. Between them, our team of doctors has more than 100 years of combined experience performing cosmetic surgery of the face, skin, and body. In addition to common cosmetic plastic surgery we offer advanced reconstructive procedures and have developed a number of innovative surgical techniques offered at few other facilities in the world for complex conditions, diseases and traumatic injuries.

Sycamore Medical Management is seeking Call Center Representatives for our office in Tinton Falls.

Qualifications:

• Up to 2 years of experience in a medical office preferred
• Knowledge of practice management software
• Ability to perform multiple and diverse tasks simultaneously
• Experience dealing with difficult calls/patients
• Familiarity with scheduling and rearranging appointments
• Insurance knowledge
• Pleasant speaking voice and demeanor
• Neat, professional appearance
• Strong written and verbal communication skills
• Bilingual (Spanish) preferred
• Accurate and fast data entry skills
• Detail-oriented, organized, reliable and dependable with a positive attitude
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy
• Adapt to changing priorities and business needs
• Be flexible and not easily flustered
• Give great customer service
• Work in a fast paced innovative environment

Responsibilities Include:

• Promptly and professionally answers telephone calls.
• Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
• Schedule all new patients
• Schedule any appointment requests via phone or email
• Perform registration functions for new and existing patients
• Answer any non-clinical questions patients may have
• Attend all regular staff meetings
• Communicate thoroughly with all practice departments
• Protects patients' rights by maintaining confidentiality of personal and financial information

Compensation:

• Competitive Salary commensurate upon experience
• Medical, Dental, Vision, Life, AFLAC and Long Term Disability insurance
• 401k and Profit sharing
• Paid Time Off
• Mileage Reimbursement
• Contribution to Health Benefits
• Company Discounts on Products & Services

SMM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Recommended Skills

• Attention To Detail
• Business Requirements
• Clinical Works
• Communication
• Confidentiality
• Customer Service