Customer Support Coordinator

Black Creek is seeking an outgoing, highly organized and detail-oriented individual to coordinate all aspects of the operation of its Customer Support Department. This position reports directly to the Vice President of the Engineering Department and is responsible for making sure that customers' service and support needs are being met in a professional, timely, and cost-effective manner.

Essential Duties & Responsibilities

• Communicate with customers
• Generate work order documents from service requests
• Triage service requests based on urgency and contractual status
• Track outstanding service issues and work orders
• Track maintenance contracts
• Generate quotations
• Generate invoices
• Communicate with field personnel
• Maintain and coordinate service calendars/schedules
• Coordinate technician travel
• Compose correspondence
• Maintain file organization
• Perform research
• Generate, interpret and route various reports and documents
• Maintain all information in service tracking application
• Work closely with multiple departments in the Company
• Additional duties or projects as necessary

Necessary Qualifications, Skills & Attributes

• Outgoing personality with a sense of humor
• Highly organized and detail-oriented
• Top notch verbal communication skills
• Thorough working knowledge of Excel, Word and Windows work environment
• Ability to compose correspondence with correct grammar, spelling and sentence structure
• Ability to maintain professional composure and telephone etiquette
• Ability to prioritize work and juggle projects effectively

Education, Certifications, Licenses

• High school diploma required
• Bachelor or two-year college degree in business or related field will improve candidacy

Working at Black Creek

In additon to offering competitive compensation, we offer a generous benefit package that includes:

• 401(k) retirement plan
• Vacation/personal time program
• Paid holidays
• Health & dental insurance
• Life insurance
• Long term disability insurance
• Tuition reimbursement program
• Congenial work environment
• Convenient office location
• Work week that allows Friday afternoons off

Black Creek Integrated Systems is a leading national supplier of highly sophisticated computerized electronic security and inmate management systems for the corrections industry. Black Creek's technology has evolved as a standard for numerous large correctional agencies and architectural and engineering firms specializing in criminal justice work. As a result of its experience and reputation of its 40+ year history, Black Creek has enjoyed steady growth in what has proven to be a recession-proof industry.

Recommended Skills

• Accounts Receivable
• Attention To Detail
• Contract Management
• Coordinating
• Customer Service
• File Organization