Customer Service Representative

Customer Service Representative

$15.50/hour - $17.00/hour pay depending on experience

Temp-to-hire position! 6 month contract that will result in a permanent conversion to hire with the company!!

Contract to Hire. Fantastic opportunity to work for one of the best employers in Livonia, MI. The team truly wants every person to be full time with them. There's a strong opportunity at this company to grow and develop. This team has not slowed down during COVID19, it has been quite the opposite with the amount of work they have secured with their banking clients, enough so that they're ramping up all hiring needs!

Position Summary

• Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services.
• Consults with Clients and Customers to identify additional needs related to the products or services.
• Recommends appropriate products, services, or solutions.
• Works on assigned client programs.
• Performs duties in a courteous, efficient, and professional manner.
• Meets Company and client goals for levels of performance.

Key Duties / Responsibilities

• Responsible for inbound or outbound call segment applies based on individual assignment.
• Successfully complete initial new Specialist training program and participates and complete all required learning and ongoing training.
• Enter & process orders, processing cancel/change requests, and request reprints/credits.
• Ensure security and privacy of customer's information, provide education and support regarding products and services while probing to identify needs.
• Utilize available resources appropriately to accurately enter data and service the customers.
• Ensure appropriate follow-through steps are completed for each call, maintain complete and accurate records of all call activity as required.
• Make outbound calls to achieve the goals of assigned call segment.
• Provides a basic level of customer support, but escalate more advanced problems to their Supervisor.
• All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment.
• Maintain a professional appearance and a quality work environment that adheres to all safety and security policies.

Experience / Skills / Abilities Required

• Minimum 0-2 years
• Flexibility to change with different schedule needs
• Previous customer service, banking or retail experience helpful
• Closing sales and/or generating qualified leads preferred
• Multi-task ability, detail oriented, good communication and interpersonal skills
• Basic computer skills
• Ability to learn required information and ongoing training.