Business Process Consultant - Transactional Writing and Strategy Team - Telecommute

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Business Process Consultant position for the Transactional Writing & Strategy Team is responsible for deploying an effective communication strategy across business segments for Commercial (E&I) and Medicaid (C&S) communications. This person will be responsible for designing and implementing strategic external communications and thought leadership communication plans that support and complement our business objectives. This person will be responsible for applying our standards and UHC branding to ensure we communicate clearly, accurately and maintain a consistent level for all communication types within Transactional Operations.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develop collaborative relationships with business segment teams and cross-matrix partners to ensure a successful change experience
• Develop and execute on the communication deployment strategy for each business area, ensuring a streamlined, standardized process for each deployment and support enterprise enhancement communications, as needed
• Proactively seek out and promote new avenues for communications efforts
• Developing overall project timelines, contingency plans, communication plans, tracking down details, meeting with stakeholders, answering questions, ensuring results
• Developing monthly program status reports
• Developing/delivering stakeholder meeting presentations
• Writing UAT scenarios (and coordinating testing)
• Creating communication mockups
• Revising language to improve health literacy
• Facilitating member testing (including drafting questions and mockups)
• Demonstrate knowledge of the health care industry and current/emerging trends
• Define quantitative and qualitative measurement / evaluation processes to assess the effectiveness of communications
• Manage communication projects to monitor / ensure proper implementation (e.g., role assignments with Communications Senior Specialist, timelines / milestones, issue tracking, deliverables)
• Adhere to applicable internal and external communications standards established for the business (e.g., internal style guides, communications industry standards)
• Adapt writing style / tone to meet the needs of the specific message / leader / audience
• Obtain review of communications content by internal stakeholders to ensure compliance with applicable requirements (e.g., Legal, Clinical, Compliance, etc.)
• Revise / update communications content / approach as needed, based on established metrics and feedback processes
• Guide the day-to-day operations of the Communications Pillar and guide the Communications Sr. Specialist staff

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or equivalent work experience
• 3+ years of experience in a communications background with business process experience
• 3+ years of experience with editing and proofreading
• 3+ years of experience with communication and engagement skills in a complex matrix environment
• Intermediate level of Microsoft Applications including Outlook, Word, Excel & PowerPoint

Preferred Qualifications:

• Team player with proven ability to foster and manage working relationships in a highly matrixed environment
• Superior collaboration and verbal and written communication skills
• Proven ability to prioritize effectively and drive results with sense of urgency
• Agile, flexible, multi-tasker who enjoys complex challenges

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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