Arlington, VA

Company Description

Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

Job Description

Title/Position: Operations Coordinator
Department or Business Unit: Practice Operations

Reporting Structure: Vice President, Regional Vice President
Employment Type: FTE
Exemption Status: Exempt
Min. Experience: Entry-Level
Travel Required: Minimal and only as necessary

Overview of the Role:

The Operations Coordinator is a key contributor on our Practice Operations team to help scale and optimize operations. The individual serving in this role will be responsible for managing projects, supporting market/Care Center athenaNet configurations, coordinating with various internal teams and supporting various initiatives that ultimately drive value to our physician partners and the business.

Primary Job Duties:

Program / Project Management

• Work collaboratively with various internal PMG departments to efficiently communicate and execute on projects and compliance-related initiatives.
• Build trackers or reports to monitor performance against key objectives, strategic plans.
• Coordinate and participate in project planning and strategy meetings.
• Support implementation of strategies and tactics.
• Develop project plans to ensure key objectives are achieved.
• Maintain team dashboards and progress on key objectives.
• Support the market leads on projects.

Care Center Management

• Track Care Center and Provider compliance with various PMG-related requirements.
• Support practices with athenaNet configuration.

• Work directly with Care Centers to execute on various initiatives as assigned.
• Support training of Care Center staff.
• Assist team members with ad-hoc projects, analytics, and support.

Other

• Demonstrate strategic thinking skills and assess situations carefully; delivering scalable recommendations and results.
• Develop presentation and general communication materials through the use of e-mail, Slides, etc.
• Present information to audiences ranging from individuals to small and large groups.
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.

Qualifications

• Bachelor's degree required.
• Strong critical thinking skills.
• Project management experience preferred.
• Functions independently and autonomously; knows when to ask for help.
• Ability to manage multiple projects, create and manage project plans, and drive projects to completion.
• Tech savvy, quantitatively inclined, and analytical.
• Appropriately communicate with leadership.
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Expresses ideas clearly and effectively, motivates the listener to action
• Responds calmly and maturely in high pressure situations
• Uses a customer-focused approach in dealing with conflict and resolution of problems

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like {apply below} This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Technical Requirements (for remote workers):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like {apply below} This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.