Service Technician

Leading Commercial Interior Design/Office Furniture installer is hiring versatile Service Tech to join their fast paced, project driven team. This is direct hire position with benefits that start day 1!

The Service Technician performs service and product demonstrations and/or warranty repairs as directed by client facilities personnel, or by the Service Supervisor, as required. May be assigned to report directly to client site for periods of time as required/requested by client. Ensures timely completion, and high customer service / quality of all projects. Routinely interfaces with customers, sales personnel, project support personnel, installation personnel, and manufacturers. Must demonstrate ability to work efficiently and provide direction to subordinates when required. Must demonstrate dedicated commitment to departmental and corporate mandates and goals.

Duties include:

• Contacts customers to schedule service work.
• Surveys product to accurately determine what service parts are needed to complete repairs.
• Places warranty product orders with all ancillary line vendors.
• Contacts appropriate salesperson to facilitate parts orders and labor quotes for all non-warranty service.
• Facilitates product demonstrations per salesperson request.
• Complete "Return Comments" in database, showing status of job.
• Follows up on every job assignment through closure.
• Performs service repairs on warranty and non-warranty product issues.
• Participates in the training of service personnel on service procedures, repairs and/or product modifications.
• Documents and locates / pulls product as required for service projects.
• Ensures accuracy and completeness of pulls and loads of product, equipment, and installation tools.
• Ensures safe and accurate loading of product onto delivery / return vehicles.
• Reacts to varying project / field conditions and is able to take or direct action on-site to solve problems and make required changes to the original scope of work.
• Performs briefings with the assigned service crew(s) daily.
• Conducts final client walk-through of completed project / area(s).
• Provides own dependable transportation to job site or office as required, and provides own tools necessary to perform the job. Monitors own work to ensure quality performance and results consistent with company mandate.