IT Process Improvement Principal Consultant - Remote

TTEC is seeking a seasoned Process Improvement Consultant to join our IT Capability Enablement Team. This is a work from home position, and the successful candidate can be located anywhere in North America.

What you'll be doing:
The Process Improvement Analyst will work on the IT process improvement initiatives that tie directly to TTEC's vision for providing world class customer solutions to our clients. The Analyst will also work directly with internal stakeholders, as well offer recommendations for internal standardization and process improvement needs across our global company footprint.

What you'll bring to us:

• Leading and managing globally spanned and / or executive stakeholder process improvement initiatives with cross-functional teams
• Developing and maintaining reports that enable the management of continuous performance improvement and operational excellence
• Monitoring and maintaining improvements via robust Control Planning and Compliance Measures
• Communicating ongoing project performance with management and various levels of the organization. Participating in the planning and development of stakeholder presentations with supporting tools/documentation as required
• Recommending process standards to ensure consistent methodology and Providing Lean Six Sigma support.
• Supporting departmental improvements i.e. tools, templates, processes

What skills you'll need:

• BA/BS or equivalent experience, MBA preferred
• Certification as Lean and/or Six Sigma Green or Black Belt desired
• ITIL training/certification highly desirable
• Experience with enterprise ticketing/ITSM solutions preferred
• Experience in process improvement methodology
• Experience managing cross-functional teams and leading global improvement initiatives
• Experience in project management in Information Technology departments highly preferred
• Proficient in Microsoft Windows applications (Word, Excel, PowerPoint, Outlook, Visio, Project)

Who We Are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 60,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success. The Process Improvement Consultant is a key part of this team and will impact our global operation as part of a world class team of professionals.

COMPENSATION & BENEFITS
The anticipated starting salary range for individuals expressing interest in this position is $82,000 - $91,600 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

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