Customer Success Manager

Company Overview

ActiveProspect is the SaaS platform for consent-based marketing.

Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and control.

Our mission is to make consent-based marketing the best channel for customer acquisition.

Job Summary

ActiveProspect is seeking a Client Success Manager to be directly responsible for driving the success of enterprise customers. This role’s main responsibility will be running point as the primary point of contact for identifying each client's key success metrics and business value, acting as the trusted advisor to the platform, quarterbacking internal resources to achieve the necessary results, and tracking the customer's success. Preferred candidates have experience in Consumer Packaged Good and Lead Gen.

Successful candidates will thoroughly enjoy getting to know their customers and their goals, taking a consultative approach, and working closely internally and externally to ensure clients are successful.

Responsibilities and Duties

• Success. Take ownership of your clients’ success and ensure they are leveraging our platform and collective knowledge to best achieve their business goals.
• Advocacy. Be the internal champion for clients to ensure the company is building products and services in accordance with customer needs.
• Proactive. At ActiveProspect, we do not wait for the customer to reach out to us. We are the ones tasked with uncovering the problems our customers are facing and driving the customer to take the necessary steps towards success.
• Collaborate. Work cross-functionally with all Client Success, Sales, and Support teams to ensure perfect customer service and program execution.
• Coaching. Coach our clients on best practices and share insights on ways to best achieve their objectives.
• Partnership. Partner deeply with companies to the point that you are seen as an extension of their team and a go-to resource when they need advice for all things lead acquisition.
• Solution Handler. Translate business objectives and requirements into specific recommended product configurations and integrations, creating a succinct feedback loop between Product and Support.
• Revenue Retention. Work diligently to retain revenue from existing clients. Navigate customer organizations for new opportunities, working closely with Sales.
• Expansion. Help identify opportunities and partner with the Sales Team to deliver value to customers and fulfilling changing business needs.
• Product and industry expert. Drive adoption of new ActiveProspect products and features, understanding the problems our customers are trying to solve. Ensure all customers are educated about our capabilities, products, and expertise.
• Mentor. Assist in on-boarding new employees by serving as a product, market, and process expert. Conduct virtual and onsite project meetings, training, and knowledge transfer sessions.

Qualifications and Skills

• You enjoy diving in on a client’s strategy and providing relevant insights on how they can improve.
• You enjoy getting to know clients and building relationships.
• You want to be the conductor that keeps the schedule both externally for your clients and internally.
• You enjoy working with others, sharing insights, and providing and receiving feedback regularly.
• You’re always honest, seek to do what’s right, and value long-term relationships over short-term gain. Others can trust that you will do as you say.
• You are always striving to be the best version of yourself and to raise the bar for yourself and others.
• Ability to travel up to 15% of the time

Benefits and Perks

• A financially stable company, with the freedom and opportunities of a startup culture
• Flexible work schedule
• Unlimited PTO
• Live Music Capital Holiday
• Retirement plan matching up to 3% of your salary
• Health, dental, vision, and disability

ActiveProspect is an Equal Opportunity Employer

Powered by JazzHR

2sl0SoUzVc

Recommended Skills

• Business Planning
• Business Requirements
• Customer Demand Planning
• Customer Relationship Management
• Customer Service
• Metrics