Santa Fe, TX

Rackspace is building up its Professional Services Center of Excellence on Application Performance Monitoring Suites.

If you enjoy solving complex business problems and can contribute to building next generation of modern applications for our customers helping them understand the connections between application performance, user experience and business outcomes creating amazing customer experiences, with modern interpretations of SRE, Observability using Datadog, New Relic, AppDynamics or Dynatrace, working with their suite of products and integrations, then join us!

Rackspace enables businesses to accelerate digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe Datadog, AppDynamics or New Relic will be a large contributor to what we do, and we want talented, creative, and thoughtful individuals to join our team to shape Observability Engineering for our customers.

Responsibilities

• Work with customers and implement APM/Observability solutions with Datadog, AppDynamics or New Relic
• Implement the next-gen Solutions for distributed systems at scale for our large and complex enterprise customers undergoing significant changes in their organizations
• Ensure the success of significant deployments like Cloud Migrations and Digital Transformations for major corporations through effective full stack monitoring
• Lead the adoption, optimization, and integration of our products within customers’ business infrastructure
• Evangelize new product features & provide customer feedback to product management and engineering groups
• Assist the Customer Success team in the post-sales technical process: installation, deployment, training, technical check-ups, and escalation management
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues
  

Requirements

• 5+ years hands-on experience in using any Application Performance Management tools – Datadog/New Relic/AppDynamics/Dynatrace
• Experience with end-user monitoring and/or synthetic monitoring products and solutions.
• Strong understanding of Security, Monitoring and Performance aspects of cloud-native platform and application architectures.
• Understanding of performance aspects of various programming languages: Java, .NET, NodeJS, Python, Ruby, PHP or Golang
• End-user technologies: iOS, Android, JavaScript, HTML5, video players
• 2+ years hands-on experience with any cloud providers such as AWS, Azure, GCP, Cloud Foundry/ OpenStack
• Working knowledge of Docker containers, Kubernetes
• Experience with Open Tracing or Prometheus or Grafana for performance analysis
• Knowledgeable about useful metrics, and how to work with them to track against goals/KPIs and Dashboards
• Experience creating custom dashboards, creating alerts, and developing AIOps rules, and integration with alert monitoring and incident management systems
• Experience with configuration management tools such as Terraform and Ansible.
• A clear understanding of network & system Management solutions
• Excellent organizational and project management skills
• Excellent communication, critical thinking & analytical skills
  

Education

• Bachelor’s degree in Engineering/Computer Science or equivalent
  

Location

• This is a remote role in USA.
  

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.