Customer Experience Specialist

WELL TRVLD will help thousands of customers take flight and “LIVE WELL, TRVL BETTER” through our assortment of fashion products and travel essentials for all from kids to adults at Baltimore Washington International Airport.

We are looking for Customer Experience Specialists that are awesome, motivated, punctual and outgoing with a proven track record in retail sales and create an excellent customer experience for all travelers! WELL TRVLD will become America's fastest growing apparel and travel goods destination. We seek to provide a superb work culture, environment and experience for our employees. We also offer a seasonal bonus program.. . Successful team members know how to build a relationship by engaging the client and uncovering which products and services best fit their traveling or destination needs. We compensate our Customer Experience Specialists with an hourly wage, plus bonuses on the products that you sell and fun seasonal incentives for the company goals that you meet. We offer a full health benefit package (health, dental, and vision) to all associates that work a minimum of 30 hours each week. Well TRVLD is a new brand and our goal is to establish a passionate, fun, and focused team who is a great representative of our company, and genuinely connects with our company and brand vision. We want you to grow with us! There will be promotion opportunity from within our own company, so there will also be plenty of advancement opportunities for the right candidate! If you can create outstanding customer service experiences, are highly competitive and assertive and can close the sale then this is a great opportunity for you! This is a sales position and our Customer Experience Specialists are required to meet our minimum sales standards to qualify for the incentive bonuses.

RESPONSIBILITIES & DUTIES

• Must be punctual, prompt and on time.
• A fun, creative mindset and passion for customer service to create a great store environment and experience for all WELL TRVLD shop visitors.
• Effectively communicate the WELL TRVLD loyalty program benefits and achieve loyalty program acquisition goals. Effectively describe and sell WELL TRVLD retail products. Achieve and exceed minimum sales goals and company targets.
• Utilize written and oral communication skills to perform job. tasks, as well as to provide coworkers and management with information concerning WELL TRVLD operations.
• Receives and stocks merchandise/supplies, maintains shop by following company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation.
• Critical thinking, problem analysis and resolution skills.
• Be knowledgeable of promotions and value-add items to increase sales.
• Maintains merchandise presentation by following stocking practices and rotating merchandise, removing damaged or out-of-season goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, maintaining a safe shopping environment, and appropriately representing and supporting the company's mission.
• Follow all company policies and procedures.
• Attend all assigned meetings.
• Understand all laws pertaining to working at BWI Airport.

DESIRED

• Ability to work independently and be self-motivated.
• Retail sales experience preferred.
• Must have customer service experience in a customer facing sales environment.
• Computer proficiency.
• POS system proficiency.
• Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.
• Be able to work a flexible schedule including nights and weekends.
• Minimum age requirement 18 years old.
• Background check required.
• Position requires prolonged periods of standing/walking around.
• Be competitive with a strong work ethic in a performance- based sales environment.
• Adapts to changing work demands.
• Stays focused on own work when faced with change or difficulties.
• Stays open to and learns from feedback.
• Quality orientation and high attention to detail.
• Excellent interpersonal and communication skills.
• Ability to work with a high-performance team.
• Critical thinking, problem analysis and resolution skills. Creative mindset and passion for customer service. Customer Centered: shows care and concern when serving our customers and employees.
• Asks questions in order to understand job and customer needs.
• Uses policies and information in order to exceed customer
• experience and expectations.

Recommended Skills

• Attention To Detail
• Communication
• Creativity
• Critical Thinking
• Customer Demand Planning
• Customer Service