Pittsburgh, PA

Front Office Supervisor

The Front Office Supervisor is a supervisory level role that will be involved in Front Office operations. This developmental role will focus on growth and learning in management of the front desk operations, guest services, and colleague management.

What Is In It For You:

- Competitive salary
- Opportunity to earn commissions
- Flexible Benefit and PTO plans
- Generous 401k options
- Employee rates at Luxe Accor properties in North and Central America
- Learning programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

What You Will Be Doing:

- Lead and supervise the day-to-day operation of the department to ensure service standards are followed
- Provide leadership support for Front Desk, Royal Service and Guest Services in the daily operational duties for these areas
- Assist with MOD shift coverage at the Front Desk (all shifts including overnight)
- Handle guest concerns and react quickly, logging and notifying the proper areas
- Settle guest accounts while ensuring all services standards are followed
- Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
- Drive revenue through room upsells and cross-promotion of other hotel outlets
- Utilize Royal Service Manager and understand how to analyze reports to track service challenges and inconsistencies
- Communicate and prioritize rooms on queue for Front Office and Housekeeping
- Facilitate communication and relay information between Front Office, Housekeeping, and Food & Beverage teams to better anticipate guest needs
- Actively participate in daily department shift briefings, daily Ops meeting, and department monthly meetings
- Contribute to a fun and engaging work environment for all Front Office staff
- Report necessary maintenance items via Royal Service Manager and Engineering Department
- Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
- Builds strong rapport with support departments
- Consistently offers professional, engaging and friendly service
- Other duties as assigned

Your Skills and Qualifications Include:

- Proficient in English (verbal & written) essential
- High school diploma or equivalent preferred
- 1 year experience in a supervisory capacity in a hotel Housekeeping or Front Office environment preferred
- Proven training skills
- Experience with Hotel Property Management System(s), Silverware desirable
- Proactive with a meticulous eye for detail
- Strong organizational, supervisory and communication skills
- Able to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Work well in stressful, high-pressure situations
- Effective at listening to, understanding, and clarifying the concerns and issues raised by colleagues and guests
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Physical Aspects of Position (include but are not limited to):

- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must have proof of valid U.S. work authorization.

Your Team and Working Environment

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Drawing from Pittsburgh's rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.