Operations Coordinator Level II

Description

COVID-19 Recovery/Protective Operations Coordinator Level 2

General Statement: The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. Our mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Corps/Department: Denver Metro Social Services

Reports to: AR & PA Shelters Manager

FLSA Status: Full-Time, Hourly

This is a full-time, non-exempt position that pays $24.00 per hour and is eligible for but not limited to medical, vision, dental, life and disability benefits as well as vacation and sick time-off accruals.

Scope of Position: The Salvation Army plans to immediately open an alternative care center to provide a space to rest and recover for persons experiencing homelessness and COVID-like symptoms, or who have confirmed COVID-19 infection; and protective action rooms for persons experiencing homelessness who are considered at-risk of COVID-19. This project is designed to minimize the spread of COVID-19 among this vulnerable population by identifying sheltered and unsheltered individuals in need of a protected place to stay or with symptoms in in need of a space to safely recover. These locations will oversee by the AR/PA Shelters Manager and supported by in-person or remote medical and behavioral health consultants. Oversee supervision of staff. The following are in place to ensure the safety and health of all staff working on-site:

• Appropriate Personal Protective Equipment (PPE) (mask and gloves) for all on-site staff

• Training of all staff on appropriate use of Personal Protective Equipment (PPE)

• Sanitization supplies

• • Essential Functions:

• Embody passion for the Mission of The Salvation Army and its programs

• Monitor support all client centered operational and data logistics at recovery center; provide problem solving, trouble shooting, organization and leadership

• Coordinate and communicate with The Salvation Army, City of Denver HOST staff, Denver Public Health and Environment, Colorado Coalition for the Homeless Care Team, any medical/behavioral health consultants, and other partners to ensure smooth operations

• Provide case management and housing navigation support to provide the greatest opportunity for a guest to be rehoused following program exit.

• Be the go-to staff person on site for internal and external partners. Provide intake, communication of expectations, provide conflict resolution and accountability for guests using a trauma-informed approach. Provide coordinated exit, focused on Case Management and housing navigation resources.

• Work closely with the remote medical consultants, care managers and partners to develop and implement appropriate protocols for operations, staffing, safety and security, services, etc.

• Check-in with guests daily and respond per protocol to any reported or observed emergency needs

• Participate in daily Care Team huddle.

• Initiate and respond to ongoing communication with HOST coordinator, TSA or Support Team Staff and related agencies to coordinate services, program entry and exits, and serve as a liaison to referral services not offered by on site partners.

• Ensure coordination and provision of meals/snacks to individuals at the site and in the units according to schedule.

• Accurately complete data entry into the Homeless Management Information System (HMIS). Provide timely and detailed record keeping of any program documents and forms.

• Flexible schedule that includes the ability to work evenings, overnight and/or weekends

  Education and Work Experience:

• Bachelors degree in social work or similar degree preferred.

• High School Diploma or GED required.

• At least one year of experience working with vulnerable populations, as demonstrated through education or work experience, required.

• Customer services experience; effective communication and people skills.

• Experience with trauma informed care and crisis management techniques, preferred.

• Minimum one year of supervisory experience or similar, required.

  Knowledge, Skills and Abilities Required:

• Desire to serve others who are overcoming hardships and experiencing homelessness

• Ability to establish and maintain professional boundaries

• Ability to work independently or in a team; ability to collaborate with staff and other homeless services providers.

• Ability to assess emergency situations and respond effectively using de-escalation techniques

• Successfully pass background check

• Proficient written and verbal skills in the English Language

• Must be prompt and dependable

• Ability to work independently and with minimal supervision

• Exceptional time management and problem-solving skills

• Ability to coordinate various schedules and tasks

• Complete internal Protecting the Mission training. Complete HMIS training, if not currently trained; Complete additional trainings as assigned by supervisor.

  COVID Statement: All Salvation Army employees working at a facility covered by this order (Denver City COVID 19 High-Risk Setting Requirement per Mayor Hancock) must be fully vaccinated.

Software-related skills: Microsoft Word and Excel required, Microsoft Outlook, Working knowledge of integrated database applications and ability to use new software programs with basic training.

Physical Requirements: Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift up to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualifies individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Armys religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Armys religious purposes and his/her work related conduct must not conflict with, interfere with, or undermine such religious programs or The Armys religious purposes.

The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to proclaim the Gospel of Jesus Christ and meet human needs in His name without discrimination.

This position should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position statement.

Qualifications

Experience

Required

• 1 year: Work with vulnerable populations

Preferred

• Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)