Medical Scheduler - Colorado Springs, CO

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Scheduling, patient communication, and education for all appointments and procedures for assigned department. Answer phone calls from patients, schedule appointments or procedures, and obtain appropriate and accurate data upon scheduling.

Primary Responsibilities:

• Answer incoming calls in a customer friendly and professional manner to determine the purpose and request of the call and process appropriately
• Meet department metric expectations for answering and processing calls
• Schedule and reschedule appointments for patients according to established protocols and templates
• Be sure to obtain appropriate and accurate data based upon the reason/diagnosis/chief complaint that is given by the patient
• Register patients accurately by gathering basic demographic and insurance information, Update information as needed
• Inform patient to be prepared to pay any copay or down payment due at the time of service and communicate any instructions patients may need prior to their appointment
• Review daily schedule for accuracy and completeness
• Answer non-appointment patient care calls
• Task messages to the appropriate clinical person to be worked/processed and completed
• Ensure all necessary information is entered into Allscripts including any patient portal requests
• Complete daily task bucket duties in accordance with scheduling guidelines and assist other teammates as needed with tasking duties as requested/assigned
• Perform all other job duties as directed by the supervisor or manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma OR GED equivalent
• 1+ years of medical experience (education or on-the-job)
• 6+ months of call center experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to accurately and appropriately document messages in a medical record
• Capable of sitting for long periods of time
• Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

Preferred Qualifications:

• 1+ years of call center experience
• Knowledge of medical terminology
• Proficient written and verbal communication skill
• Ability to adapt to a fast-paced environment and multi-task under pressure
• Ability to communicate messages accurately to patients, teammates, and employees of outside facilities such as medical offices and pharmacies in a positive and professional manner
• Ability to be a problem solver, detail oriented, reliable, and a self-starter

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The hourly range for Colorado residents is $16.00 to $23.51. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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• Adaptability
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