King of Prussia, PA

Job Description Summary
The Quadient Digital Print Group (DPG) is a highly motivated, dynamic and hardworking team that is responsible for supporting it's various sales and support channels that distribute and service our printing and material handling machines for the mailing and packaging industries.
The Tier II Support Technician is a key part of our support team that is responsible for helping our dealers, OEM's and sales organizations before and after the sale.Every connection is unique - just like us

Quadient helps our customers create connections. Each connection, each customer matter. At Quadient, we also value individuality. We celebrate uniqueness and diversity. We want to recruit people who will bring different experiences and perspectives to our work. The empowerment, passion, inspiration and sense of community of our people set us apart. We call it: The Power Of You.

Essential Duties and Responsibilities:

• Provide professional level Technical support via telephone and email for all DPG hardware and software products.
• Perform machine quality control, updates and branding using our defined guidelines
• Use DPG equipment to produce sales samples
• Perform actual sample testing to provide solution(s) to sales or support along with a written report of the solution.
• Troubleshoot and repair all Digital Print Group machines
• Operations support with warehouse shipping, receiving and equipment handling duties.

Required Skills & Experience:

• 1-5 years in a technical support capacity working on printing and/or material handling equipment
• Technical / Vocational training in electronics and/or electromechanical equipment repair experience. Actual multimeter use will be required.
• Excellent verbal and written communication skills
• Strong PC and Microsoft Office aptitude
• Sharp learning curve when using software programs
• Self-starter and self-motivated
• Able to lift up to 50 lbs.

EPIC Together

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC Together.

• Empowerment -- embrace and drive change
• Passion -- determined to drive customer success
• Inspiration -- lead by example and constantly innovate
• Community -- collaborate like crazy

Employee Benefits

Quadient Offers Comprehensive Benefits Packages With Compensation that STARTS AT $22/Hour.

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

About Quadient

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world's most meaningful customer experiences.

Disclaimers:

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

US - Disclaimer: The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.