Customer Service Representative

Hiring Hiring Hiring!!!!!!!!

Position Details:

Client: Banking Client

Job Title: Senior Fraud & Claims Operations Representative

Job Location: Tempe, AZ 85282

Duration: 12 Months (possibility of extension)

Shift: Monday to Friday (9 to 6)

Job Responsibilities:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions.
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area.
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses.
• Provide subject matter knowledge and interpretation of procedures to less experienced staff.
• Interact with fraud and claims functional area on a wide range of information as well as with external customers.